Non-Discrimination Notice

Empower Healthcare Solutions, LLC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). Empower Healthcare Solutions, LLC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).

Empower Healthcare Solutions, LLC:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (braille, large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages
• If you need these services, contact Suzanne Tipton, Chief Compliance and Legal Officer.

If you believe that Empower Healthcare Solutions, LLC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with the Section 1557 Coordinator:

Suzanne Tipton, Chief Compliance and Legal Officer
17500 Chenal Pkwy., Suite 300, Little Rock, AR 72223,
1 (501) 325-0336
1 (866) 261-1286 TTY/TDD (711),
[email protected]

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Section 1557 Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

1-800-868-1019, 800-537-7697 (TDD)

Complaint forms are available at hhs.gov/ocr/complaints/index.html.

 

English Translation: ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 1-866-261-1286 (TTY: 1-866-261-1286 or 711).